Returns & Refunds

Refunds & Returns

Please contact us if you are unhappy with any of your items. We will be happy to provide a full refund, exchange or replace any items, within 14 days of delivery. Unwanted items must be returned in pristine and unused condition, including packaging and tags.

To return an item, please contact us on info@piefactorymusic.comor call us on 01843 596 777.

Refunds to the payment details used at purchase will be issued within 1-2 weeks, it may take up to three working days for the payment to show up in your account.

Damaged or Incorrect Orders

It is possible that items may be damaged whilst in transit, or that an error may have been made during the packing of your order.

Should you find a problem with your order upon its arrival, please contact us within 48 hours of delivery on providing images of product damage and packaging or call us on 01843 596 777


We are unable to refund, replace or exchange the following items unless they are faulty: edible products, pierced earrings, custom prints and bespoke framing.


To cancel an order you have placed, please contact us via info@piefactorymusic.comor call us on 01843 596 777.