Privacy Policy

Pie Factory Music’s Privacy Policy

This policy applies to information held about customers, suppliers and prospective suppliers, lenders and prospective lenders, contacts, donors and all other persons about whom Pie Factory Music holds information. By ‘information’ we mean personal information about you that we collect, use, share and store.

In this policy, “we,” “us,” and “our” means Pie Factory Music, a charity (1097561) and “you” means the individual to whom the information relates.

What we collect

your name;
your contact information such as your address, email address and telephone number;
your payment details / financial data i.e. your bank name, account number and sort code; if we make payments to you or if you make payment to us
when browsing our site, your IP address, your browser type and language;
information related to your attendance of, and interest in, Pie Factory Music events (including photographs at events where signage indicates that this is the case)
information about you that you give us in person, by filling in forms on our site (our site) (e.g. the ‘contact us’ section or to sign up to our mailing list) or by corresponding with us by phone, e-mail or otherwise; and
Content you post on our social media (text, images, photographs, messages, comments or any other kind of content that is not your e-mail address).
Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in audience research activities, report a problem with our Site, receive customer support, report lost property or otherwise correspond with us.
Transaction information, such details about purchases you make through the Site, registrations you make through our Site or when you buy from sites like Amazon and Ebay, and billing details;
Usage information, such as information about how you use our website and interact with us.
Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them.

How we collect information about you

collecting information you give to us when you make an enquiry, make a donation or visit Pie Factory Music, an event or related occasion;
collecting information when you engage with our digital platforms, including social media, email marketing and our website
your use of the forms on our website; and
supply us with a service

What we do with the information we gather

We use your information to:

provide information about our programme, services and events;
keep you informed about things that we think you may find interesting;
carry out our obligations arising from any agreements entered into between you and us;
communicate with you on relevant subjects;
administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
keep our site safe and secure;
comply with legal and regulatory obligations; and
for security and to check your identity.

Legal basis for processing

Our processing of your personal information is necessary:

for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
for the purposes of legitimate interests pursued by us; or
in order to comply with a legal obligation to which we are subject.
In relation to any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Legitimate interests

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient client experience; (ii) to make sure you receive updated information on Pie Factory Music’s activities; (iii) to provide the services you have requested; and (iv) for our own marketing and audience research.

Sharing your information

Except as expressly set out in this policy we will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our services, complete fulfilment of your orders, respond to your inquiries or for any of the purposes described in this policy.

We may also share your personal information with:

fulfillment providers, law enforcement agencies, other governmental agencies or third parties if we are required by law to do so;

Your Rights

At any time, you have the right:

to request access to or a copy of any personal data which we hold about you;
to rectification of your personal data, if you consider that the information we are holding is inaccurate;
to ask us to delete your personal data, if you consider that we do not have the right to hold it;
to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
to ask us to stop or start sending you marketing messages as described below in the marketing section;
to restrict processing of your personal data;
to data portability (moving some of your personal data elsewhere) in certain circumstances;
to object to your personal data being processed in certain circumstances; and
to not be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.
Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address


Where you have agreed to be contacted for marketing we may use your personal information to send you information about events and services, fundraising campaigns, shop, programme and workshops. You can unsubscribe from receiving them at any time, details of how to unsubscribe will be included on each electronic mailing we send you.

You also have the option of "unsubscribing" from our mailing list at any time thereby disabling any further such e-mail or other communication from being sent to you by emailing

We will action any opt out request from you without delay.

How long will we keep your information?

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required. We will however hold purchase information indefinitely for the purposes of provenance and record keeping.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us. If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.


We do not intentionally gather personal information from visitors who are under the age of 13, without their parental or guardian’s consent. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at the contact information provided above. We will delete such information from our files as soon as reasonably practicable.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For more information, email

Links to Other Sites

Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.


Questions, comments and requests regarding this policy are welcomed and should be addressed to

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have signed up to receive emails while visiting our website we will capture information about your behaviour on the website, for example tracking the pages you have looked at. This enables us to monitor the effectiveness of our marketing campaigns and to find out more about your interests.

We also use Google Analytics to collect information about how our visitors use and navigate our website. We also use this information to analyse usage of the website so that we can continually work to add new features and improve your experience of it.

Changes to this policy

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.